Considering a customized photo pillow from Pillow Art, but have a question before placing your order? Below is a list of our customers’ most frequently asked questions. Please contact us if your question wasn’t answered below.
Do you have a store?
Yes, we have branches at the Photo Fusion booth inside SM City Clark, SM City North EDSA, and SM Megamall. Address and directions to all our stores can be found on our Contact Page.
How do I place an order for a pillow?
The first step to making a customized photo pillow is to choose your pillow size. After adding your choice to the shopping cart, you will be prompted to upload the photos you want printed on your pillow. Afterwards, fill out your shipping details and submit your order. Once we receive your order, someone will contact you to followup with your order and provide payment information. We will then create a layout for your pillow and send it to you for approval. Once you approve the layout, we will process your order and ship your order to you.
How long does it take to process my order?
After payment has been made and you have approved the layout of your pillow, we typically complete all orders within 3 business days or less.
Do you accept rush orders?
Yes we do! We guarantee shipment of your product within 1 day for an extra charge of Php 300. For guaranteed shipment within 2 days, there is an extra charge of Php 150.
What types of payment do you accept?
We accept payment via bank deposit (BDO or BPI), Money Transfer (Cebuana or Western Union), and Paypal. Just notify us of your preferred payment method and we will provide you with the relevant payment details.
What type of materials are your pillows made out of?
Every pillow we make comes with a removable, machine-washable cover made of Polyester fabric on the front and Katrina fabric on the back. The pillow stuffing is a separate hypoallergenic pillow made up of polyester open fiber and is super fluffy, comfy, and soft. It is safe to use for all people, including pregnant women and even babies.
Can you help me design my pillow?
After your photos are provided to us, we will do a free layout for your pillow. This includes doing light design work such as adding customized wording and layout of your photos. If you require more extensive work such as creating a customized design or retouching of photos, we offer design services at the rate of Php 200 per hour. If you have your own design already, feel free to upload your completed image using our pre-made Photoshop templates (which you can download here) and we will print it exactly as you provided it to us.
Do you provide pre-made pillow designs?
Yes we do! You can select from our available templates here.